FAQ

Q: What exactly does grounding mean?
A: Grounding (also called “earthing”) refers to the practice of connecting the human body directly to the Earth’s electrical potential. Studies suggest it may help with reducing inflammation, improving sleep, and supporting well-being. At Ellectrify we’ve integrated premium conductive materials (silver, copper) into wearable connectors and straps that make grounding more practical, elegant, and accessible.

Q: Are your products safe and scientifically supported?
A: Yes. We source only medical-grade conductive materials and manufacture under strict quality standards. We also reference peer-reviewed research on grounding and provide a “Research Reference” section on our site so you can review the science yourself. (Note: Our products are not intended to diagnose, treat, cure or prevent any disease. See our Medical Disclaimer for details.)

Q: Can I wear the connector straps on any part of the body?
A: Absolutely. Our patent-pending connector straps are designed for universal human application limbs, head, neck, waist, chest. We encourage proper fit and comfort, and advise following the usage instructions included with your product.

Q: Are the straps adjustable or sized differently?
A: Yes. Each strap is adjustable to accommodate a wide range of body types. We include sizing guidance in the product description and packaging, so you can select the best fit for your needs. If you have questions, our Support team is happy to help.

Q: Do I need a grounding mat or plug in to use Ellectrify products?
A: Not always. Many of our straps are designed to use body contact and conductive materials to ground naturally when worn. Some users may pair them with a grounding mat or grounding plug, depending on their environment and personal preference. We provide usage tips and best practices in the product manual and on our blog.

Q: What is your shipping policy and returns?
A: We ship globally from our headquarters in Marco Island, Florida. We strive for fast turnaround and will provide tracking info once your order is processed. For details on returns, exchanges, or warranty, please visit our “Shipping & Returns” section or contact Support.

Q: How can I become an affiliate or join your social media community?
A: We’re actively growing our affiliate program and social presence. If you’re interested, please contact us at info@ellectrify.com. We welcome creators, wellness professionals, and community leaders.