Shipping & Returns

Processing Time

All orders are processed within 1,3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email confirmation with tracking details once your order has been dispatched.

Domestic Shipping (Australia)

Standard shipping within Australia typically takes 3,7 business days. Express shipping (1,3 business days) is available at checkout for an additional fee. Free standard shipping is available on all orders over $150 AUD.

International Shipping

We ship to the United States, Canada, United Kingdom, New Zealand, and select European countries. International orders typically arrive within 7,21 business days depending on destination and customs processing. International shipping rates are calculated at checkout based on weight and destination.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount.

Shipping Delays

Estimated delivery times are provided as a guide only and are not guaranteed. Delays may occur due to carrier disruptions, customs processing, adverse weather, or other events outside our control. We are not liable for delays caused by third-party carriers.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your package, please check with neighbours and your local post office first. If the package is genuinely lost, contact us at hello@ellectrify.com within 14 days of the expected delivery date and we will work with the carrier to investigate and resolve the issue.

30-Day Return Window

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unused, undamaged, and in their original packaging with all tags and accessories included.

How to Initiate a Return

To start a return, email us at hello@ellectrify.com with your order number and reason for return. We will respond within 2 business days with return instructions and a return authorisation number. Do not send items back without first receiving return authorisation, unauthorised returns may not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrectly sent item. We recommend using a trackable shipping method, we cannot be held responsible for returns lost in transit.

Non-Returnable Items

For hygiene reasons, grounding bedsheets and pillowcases that have been opened and used are non-returnable unless defective. Gift cards and downloadable content are also non-returnable.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5,10 business days and credited to your original payment method. Please allow additional time for your bank or card provider to post the credit.

Partial Refunds

Partial refunds may be issued for items that are returned in a condition that is not original, for example, showing signs of use, missing packaging, or missing accessories. We will notify you before processing a partial refund.

Original Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (defective, damaged, or wrong item sent).

Rewards Points

If your purchase earned Ellectrify Rewards points, those points will be deducted from your balance upon processing a refund.

How to Exchange

We do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order. This ensures the fastest turnaround for you.

Defective Items

If you receive a defective or damaged product, contact us at hello@ellectrify.com within 7 days of delivery with your order number and clear photographs of the defect. We will arrange a replacement at no cost to you, or issue a full refund if the product is out of stock.

Product Warranty

All Ellectrify products come with a 12-month warranty against manufacturing defects under normal use conditions. This warranty does not cover damage caused by misuse, accidents, unauthorised modifications, or normal wear and tear.

Making a Warranty Claim

To make a warranty claim, contact us at hello@ellectrify.com with proof of purchase and a description and photographs of the defect. We will assess the claim and, if approved, repair or replace the product at our discretion.

Australian Consumer Law

Our warranty is in addition to, and does not limit, any rights you may have under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.